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Programs and Initiatives

inside of call center

Our Programs

Our core work revolves around several critical hotlines that serve some of the most vulnerable people in New Jersey. Each hotline has a team of dedicated specialists who listen to assess each individual caller’s needs. We may check eligibility, complete screenings, coordinate emergency placements, provide referrals, and perform other duties. Often, our specialists can help people with the needs that they called in with, as well as additional needs that surface during their conversation. To learn more, please see below.

Our Initiatives

These are deliverables that go beyond providing information and referral. They are designed to provide focused attention and resources to a specific area of concern. They can include screening and registering individuals, collecting data, completing reports, renewing participation in a program, or coordinating transportation. These initiatives involve stakeholder collaboration and often require dedicated funding, labor, personnel, and expertise.

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