Our centralized system and knowledgeable, compassionate staff make finding established resources in our state easier for individuals, helping professionals, and government employees. Additionally, our staff keeps track of the needs our callers communicate. By doing so, the system generates real-time data on requests, complaints, and services. Over time, 211 data improves the quality of programs and services by making it possible to harvest essential information on resource allocation and use it for policy decision-making and budgeting. Data from our call center and our website is uploaded every night and accessible to everyone interested in learning more about the current needs and emerging trends of those we serve. You will find it here.
Learn more about the cost-saving efficiencies of the 211 system.