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Career Opportunities

NJ 211 is a nonprofit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people in need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.

The 211 movement is a universally respected and growing national model. Today, there are over 285 million people throughout all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.

NJ 211 is free, multilingual, confidential, and always open. We are an equal opportunity employer.

As staff openings occur, we post them to this page. 

Communication Specialist

The Communication Specialist will develop and nurture relationships between the organization, customers and the public. Working closely with the Communication Manager, this position is responsible for creating content for a variety of business needs in both print and digital media. This includes website/social media content, marketing materials, newsletters and internal communication. The Communication Specialist coordinates outreach activities and represents the NJ 211 at various events such as conferences, fairs and other public awareness events.

This position will work a hybrid schedule.

You can read the full job description here. To apply, please send a cover letter and resume to careers@nj211.org

Supervisor (211)

The Program Supervisor oversees daily contact center operations for the NJ 211 programs. Primary responsibilities include staff supervision, ensuring staff compliance with all SOPs, responding to escalated issues, monitoring calls and providing feedback and coaching to Community Resource Specialists to ensure quality service delivery, monitoring call floor activity and responding in real time to fluctuations in call volume and staffing.

This position will work a hybrid schedule, Tuesday through Saturday 3:00 pm to 11:00 pm.

You can read the full job description here. To apply, please send a cover letter and resume to careers@nj211.org

Interim Lead Specialist

The Lead Community Resource Specialist (Lead) manages the call queue, and serves as front-line support to other Community Resource Specialists (CRS). The Lead reports to the Program Manager, but takes direction from the Supervisor on duty. The Lead assists CRS handle challenging calls, answers questions, and serves as first point of escalation. As subject matter expert in their program area, the Lead will train new hires, and deliver refresher training to existing staff. Further, the Lead will be responsible for drafting, updating, and maintaining the training materials.

This position is Tuesday through Saturday from 11:00AM - 7:00PM, and may be required for on call or additional overtime. The position is hybrid and will require work in the office.

You can read the full job description here. To apply, please send a cover letter and resume to careers@nj211.org

HH Lead Specialist

The Lead Community Resource Specialist (Lead) manages the call queue, and serves as front-line support to other Community Resource Specialists (CRS). The Lead reports to the Program Manager, but takes direction from the Supervisor on duty. The Lead assists CRS handle challenging calls, answers questions, and serves as first point of escalation. As subject matter expert in their program area, the Lead will train new hires, and deliver refresher training to existing staff. Further, the Lead will be responsible for drafting, updating, and maintaining the training materials.

 

This position is Sunday and Monday 3:00 PM to 11:00 PM and Tuesday through Thursday 11:00 AM to 7:00 PM.

You can read the full job description here. To apply, please send a cover letter and resume to careers@nj211.org

Community Resource Specialist

The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as  appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response. 

Learn more about this position by reading the full job description. Interested applicants can contact Wilda Traverso at 973.946.8462 or wtraverso@nj211.org for more information or to submit a resume for consideration.

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