NJ 2-1-1 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.
The 2-1-1 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Washington DC and Puerto Rico who have access to community resources by dialing 2-1-1.
NJ 2-1-1 is free, multilingual, confidential and always open. We are an equal-opportunity employer.
Current Job Openings
Database Resource Specialist
The Database Resource Specialist is responsible for collecting, organizing and maintaining the information in the NJ 211 Resource Database that is used by Community Resource Specialists and the general public via the public facing website. The Database Resource Specialist provides information and support to the NJ 211 operations through data gathering, creating relationships with and sending out annual solicitations to all agencies listed in the resource database and data input into the database management software. The Database Resource Specialist also performs follow-ups on new community and social service agencies and enters selected information about them and their activities into subject categories according to defined standards. As a front line contact with the public and service agencies, the employee is expected to present a professional image and respond in a manner consistent with the mission, vision, and values of NJ 211. Learn more
NJ 2-1-1 Supervisor
The 2-1-1 Supervisor oversees daily call center operations for the NJ 2-1-1 programs. Primary responsibilities include staff supervision, ensuring staff compliance with all program related SOPs; responding to escalated issues, monitoring calls and providing feedback and coaching to Call Specialists to ensure quality service delivery; monitoring call floor activity and responding in real time to fluctuations in call volume and staffing. Learn more
NJ 2-1-1 Lead Specialist
Under limited supervision, the NJ 2-1-1 Lead Specialist is responsible for being the first point of contact for other Information and Referral Call Specialists. The person in this position is expected to assist Community Resource Specialists with the handling of challenging or escalated calls and brainstorming ideas to assist clients as well as provide call monitoring and quality assurance coaching in accordance with AIRS Standards. Learn more
NJ 2-1-1 Community Resource Specialist
Interested applicants should see our flyer and contact Telesearch at 973.335.1900 for more information or to submit an application.