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Career Opportunities

NJ 211 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.

The 211 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.

NJ 211 is free, multilingual, confidential, and always open. We are an equal-opportunity employer.

As staff openings occur, we post them to this page. 

 

211 Program Manager

The 211 Program Manager will oversee the implementation of the 211 Service, Special Initiatives, and disaster role at NJ 211. Primary responsibilities include building a well-trained and passionate team to deliver the 211 Service, who practice the AIRS standards of information and referral. This includes expertise in assessment, clarification, providing appropriate referrals, advocacy, crisis assessment and follow-up. This position works closely with our contacts from state departments, United Ways and counties in order to maintain accurate and updated program content, protocols and procedures that are related to the deliverables outlined in our contracts/agreements. Read the full job description here. To apply, please send a cover letter and resume to careers@nj211.org.  Please put the position title in the subject line of the email.

Interim Homeless Program Manager

The Homeless Program Manager oversees the programmatic aspects of hotlines that serve those experiencing homelessness, including DFD’s State After-Hours Homeless Hotline and county Coordinated Entry hotlines. The Homeless Program Manager will oversee the Homeless Program CE Assistant Manager. Read the full job description here. To apply, please send a cover letter and resume to careers@nj211.org.  Please put the position title in the subject line of the email.

Lead Community Resource Specialist

The Lead Community Resource Specialist (LCRS), under limited supervision, serves as the first point of contact for other Community Resource Specialists (CRS). Assists CRS with the handling of challenging or escalated calls. Completes shift transition at the start and end of shift, including end of shift queue reports.  Read the full job description here. To apply, please send a cover letter and resume to careers@nj211.org.  Please put the position title in the subject line of the email.

Community Resource Specialist

The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as  appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response. 

Learn more about this position by reading a full job descriptionInterested applicants should contact Telesearch at 973.335.1900 for more information or to submit an application. 

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