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For information about vaccines and transportation, & help with basic needs, read our COVID-19 web pages. For alerts/updates, text NJCOVID to 898-211. Live help on COVID-19 information is available - dial 2-1-1. Reach healthcare pros at 1-800-962-1253.

Career Opportunities

NJ 211 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.

The 211 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.

NJ 211 is free, multilingual, confidential and always open. We are an equal-opportunity employer.

As staff openings occur, we post them to this page. 

Chief Operating Officer

If you are a mission-focused and strategic leader with a proven record of success and are looking for an exciting new opportunity, the NJ 2-1-1 Partnership, a subsidiary of the United Ways of NJ, invites you to become a candidate for the position of Chief Operating Officer.  Contact center operations are located in Cedar Knolls, NJ.

The successful candidate will both preserve the best of what has been achieved and lead NJ 211 with a new vision for what is possible; scaling the organization, leading the management team, and developing a performance culture among a group of diverse, talented individuals. 

We are seeking a technologically savvy individual who has a minimum of 10 years’ successful experience in a professional leadership capacity, preferably in a non-profit or contact center.  A Bachelor’s degree or higher is required.  The COO will report directly to the Executive Director.

Interested applicants should send a cover letter and resume to executivesearch@nj211.org.

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Contact Center Supervisor

The Contact Center Supervisor (CCS) oversees daily inbound call/contact center operations and staff. Responsibilities include staff supervision, staff compliance with program protocols, staff utilization and coaching to ensure staff delivers quality and achieves specific KPIs. Additionally, the CCS is expected to monitor phone, text and chat queues as well as assign email requests to guarantee timely response to clients; answer questions in-the-moment to assist in support and expedited I&R services; monitor Client Resource Management (CRM) for supervisor escalations; and review client records and phone recordings for process and performance improvement opportunities. This CCS is scheduled for a 3:00 PM ET to 11:00 PM ET shift and may be scheduled for extended rotating shifts or shifts during a state of emergency. The CCS reports into the Contact Center Manager (CCM). 

Interested applicants should send their cover letter, resume and compensation requirements to careers@nj211.org

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Database Resource Specialist

The Database Resource Specialist is responsible for collecting, organizing and maintaining the information in the NJ 211 Resource Database that is used by Community Resource Specialists and the general public via the public facing website. The Database Resource Specialist provides information and support to the NJ 211 operations through data gathering, creating relationships with and sending out annual solicitations to all agencies listed in the resource database and data input into the database management software. The Database Resource Specialist also performs follow-ups on new community and social services agencies, enters selected information about them and their activities into subject categories according to defined standards. 

Interested applicants should send their cover letter, resume and compensation requirements to careers@nj211.org.

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Community Resource Specialist

The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as  appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response. 

Learn more about this position by reading a full job descriptionInterested applicants should contact Telesearch at 973.335.1900 for more information or to submit an application. 

 

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