NJ 211 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.
The 211 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.
NJ 211 is free, multilingual, confidential, and always open. We are an equal-opportunity employer.
As staff openings occur, we post them to this page.
Lead Community Resource Specialist (Lead)
The Lead Community Resource Specialist (Lead) manages the call queue, and serves as front-line support to other Community Resource Specialists (CRS). The Lead reports to the Program Manager, but takes direction from the Supervisor on duty. The Lead assists CRS handle challenging calls, answers questions, and serves as first point of escalation. As subject matter expert in their program area, the Lead will train new hires, and deliver refresher training to existing staff. Further, the Lead will be responsible for drafting, updating, and maintaining the training materials.
This position is Tuesday through Saturday from 7:00 AM to 3:00 PM, and may be required for oncall or additional overtime. The position is hybrid and will require work in the office.
Database Resource Specialist
The Database Resource Specialist is responsible for collecting, inputting, revising, and indexing information about social service agencies and their programs, within the NJ 211 Resource Directory. The Directory is used by NJ 211 Community Resource Specialists to refer clients to local resources that help with hundreds of different human service needs. The Directory is also available for self-service use on NJ 211’s public website.
This position may require travel within NJ up to 10% . This position will work a hybrid work schedule and is a temporary position that will be working with an agency.
Community Resource Specialist
The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response.
Learn more about this position by reading the full job description. Interested applicants can contact Wilda Traverso at 973.946.8462 or firstname.lastname@example.org for more information or to submit a resume for consideration.