NJ 211 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.
The 211 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.
NJ 211 is free, multilingual, confidential and always open. We are an equal-opportunity employer.
As staff openings occur, we post them to this page.
Community Resource Specialist
The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response.
Learn more about this position by reading a full job description. Interested applicants should contact Telesearch at 973.335.1900 for more information or to submit an application.
Coordinated Entry Assistant Manager
The Coordinated Entry Assistant Manager will serve the homeless and those at-risk in three counties by working with 211 contact center staff and external stakeholders to operate an efficient Coordinated Entry process within the Continuum of Care program for Middlesex, Morris, and Passaic counties. Reporting to the State Homeless Hotline Manager, the CE Assistant Manager is responsible for operating an efficient, effective, and accurate CE process, and has responsibilities both within NJ 211 and externally with partners in Morris, Middlesex, and Passaic counties. They will serve as subject matter expert and thought leader for HUD Coordinated Entry, and will make system and policy recommendations aligned with HUD best practices. The CE Assistant Manager will work with 211 Community Resource Specialists to provide an empathetic, client-centric, trauma-informed approach that complies with county policies.
The primary goal of the IT Technician is to ensure that the Community Resource Specialists experience little to no interruptions because of technical issues, and that any issues reported by the Contact Center are resolved as quickly as possible. They also work closely with each of the teams within NJ 211 to ensure each issue is thoroughly resolved and all services and components are in working order. The IT Technician aims to keep the technology of NJ 211 Partnership in good working order and accessible to the staff.