Career Opportunities
NJ 211 is a nonprofit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people in need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need empowers those who reach out to us to take the next step toward self-sufficiency.
The 211 movement is a universally respected and growing national model. Today, there are over 285 million people throughout all 50 states plus Canada and Puerto Rico who have access to community resources by dialing 2-1-1.
NJ 211 is free, multilingual, confidential, and always open. We are an equal opportunity employer.
As staff openings occur, we post them to this page.
Supervisor
The Supervisor oversees daily contact center operations. Primary responsibilities include staff supervision, ensuring staff compliance with all program related SOPs, responding to escalated issues, monitoring calls and providing feedback and coaching to Community Resource Specialists to ensure quality service delivery, monitoring call floor activity and responding in real time to fluctuations in call volume and staffing. The schedule is hybrid, working Sunday through Thursday 7:00 am to 3:00 pm.
Learn more about this position by reading the full job description. Interested applicants can contact Wilda Traverso at 973.946.8462 or wtraverso@nj211.org for more information or to submit a resume for consideration.
Community Resource Specialist
The Community Resource Specialist provides information and referrals to people in need of health and human service information. Primary responsibilities include responding to inbound calls, emails, text and chats, as well as conducting outbound follow-up calls as appropriate. The Community Resource Specialist will support a variety of human service initiatives including county homeless hotlines, utility payment assistance programs and disaster response.
Learn more about this position by reading the full job description. Interested applicants can contact Wilda Traverso at 973.946.8462 or wtraverso@nj211.org for more information or to submit a resume for consideration.