The BPU’s Division of Customer Assistance handles complaints as well as in-person office interviews and other information inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred or high rates.
Emergency assistance is available by calling 800-624-0241 for gas leaks, fallen wires, water main breaks, discontinuance of service, or any other situation that requires immediate action. In the event of an emergency (smelling gas), contact your provider and call 9-1-1.
File an Online Complaint
The Division of Customer Assistance reviews online complaints daily. Submit the online complaint form for:
File a Written Complaint
Please direct your written complaints to:
New Jersey Board of Public Utilities
Division of Customer Assistance
44 South Clinton Avenue (9th Floor)
PO Box 350
Trenton, NJ 08625-0350
Request a Formal Hearing
Under the Board's Rules of Practice, N.J.A.C. 14:1-1, et seq., you may file a petition which is a request for a formal hearing. Learn more on the formal hearing procedure.