Filing a Complaint with NJ Board of Public Utilities
Consumers who have a complaint with their utility company should first contact the utility company directly to see if the issue can be resolved. Many utility companies offer programs and payment assistance plans to help you pay your bill.
- Atlantic City Electric: 800-642-3780
- Elizabethtown Gas: 800-242-5830
- Jersey Central Power & Light Company (JCP&L): 800-662-3115
- New Jersey Natural Gas: 800-221-0051
- Orange & Rockland: 877-434-4100
- PSE&G: 800-357-2262
If you feel that you are being unfairly treated, you may turn to the New Jersey Board of Public Utilities (BPU), a regulatory authority with a statutory mandate to ensure safe, adequate, and proper utility services at reasonable rates for customers in New Jersey.
Filing a Complaint
The BPU’s Division of Customer Assistance handles complaints as well as in-person office interviews and other information inquiries. Customers may contact the Division with complaints regarding service delays, lack of service, discontinuance of service, payment arrangements, high bills, deposit requests, and incurred or high rates.
Emergency assistance is available by calling 800-624-0241 for gas leaks, fallen wires, water main breaks, discontinuance of service, or any other situation that requires immediate action. In the event of an emergency (smelling gas), contact your provider and call 9-1-1.
File an Online Complaint
The Division of Customer Assistance reviews online complaints daily. Submit the online complaint form for:
File a Written Complaint
Please direct your written complaints to:
New Jersey Board of Public Utilities
Division of Customer Assistance
44 South Clinton Avenue (9th Floor)
PO Box 350
Trenton, NJ 08625-0350
Request a Formal Hearing
Under the Board's Rules of Practice, N.J.A.C. 14:1-1, et seq., you may file a petition which is a request for a formal hearing. Learn more on the formal hearing procedure.
Important Numbers
Toll-Free Number for Utility Complaints: 800-624-0241 (9:00 a.m. to 4:00 p.m.)
Out of State Callers: 609-341-9188
Office of Clean Energy: 866-657-6278
Cable Complaint: 800-624-0331
Consumer Rights
The following Utility Customer's Bill of Rights is a synopsis of the most frequently cited sections of the New Jersey Administrative Code Title 14, Chapter 3. The Utility Customer's Bill of Rights is not meant to replace the regulations contained in N.J.A.C. 14:3 but is intended to give the utility customer a concise plain language guide to the regulations. Any application of the Utility Customer's Bill of Rights must be consistent with the regulations as contained in N.J.A.C. 14:3.