Blog
Welcome to NJ 211's Blog! Explore different topics surrounding our organization, including:
- Program highlights
- Team member and partner introductions
- Specific updates for our New Jersey neighbors
Details about 211 on a larger scale
and more!
Back to Basics: What is 211?
It’s the most common question we get at events, online, or in passing: what IS 211? This best kept secret that we actually want you to know about stretches farther than our small, yet mighty, operation here in New Jersey.
Let’s head back to the basics and cover the “Five W’s” of 211 to better understand this literal lifeline.
1. WHAT: 211 is three digit dialing code (2-1-1) that connects people to local resources through the use of a 24/7 call center.
2. WHO: The Federal Communications Commission (FCC) designated the 2-1-1 dialing code as the official 3-digit number to connect people to information and referral for a variety of social services.
3. WHEN: 211’s 3-digit code was established in 2000.
Fun fact: NJ 211 was created in 2002 to launch the 211 service in New Jersey and officially became a statewide service in 2005 (which is now 20 years old!). You can read more about our history here.
4. WHERE: 99% of the United States and all of Canada use the 211 line to connect to resources.
Fun fact: there are more than 200 local organizations, including NJ 211, that provide call center service for their community.
5. (and maybe the most important) WHY: Accessibility is power. 211’s free, multilingual, confidential, and always open line makes it easy for anyone to get access to local resources that have the power to change their situation.
In the end, all 211 organizations share a similar goal: to bridge the gap between members of our community and resources available to help, and to empower people like you to take the next steps in finding support.
Now that you know more about 211, share the wealth! Send this information to your family and friends so they will know where to turn to for future help.
- Located in New Jersey? You can connect with our 211 team through call, text, chat, or email – all of which can be found here.
- Sharing this post with those outside of New Jersey? Help them find their local 211.