NJ Long-Term Care Ombudsman
Protecting and Advocating for the Elderly
The New Jersey Long-Term Care Ombudsman (NJLTCO) protects the rights and ensures the health, safety, and welfare of New Jersey residents aged 60 and older living in long-term care facilities. NJLTCO investigates complaints about residents' rights and welfare, including anonymous reports.
Common Resident Concerns Addressed by NJLTCO:
- Violations of residents' rights or dignity
- Physical, verbal, mental, or financial abuse; neglect; or unreasonable confinement
- Poor quality of care, including inadequate hygiene or slow response to requests
- Improper transfers or discharges
- Misuse of chemical or physical restraints
If you or someone you know in a long-term care facility has a concern, contact NJLTCO:
- Phone: 877-582-6995
- Email: ombudsman@ltco.nj.gov
- Online: Submit a complaint form via their website
In emergencies, dial 9-1-1.
Volunteer Advocates: Safeguarding Seniors
NJLTCO’s Certified Volunteer Advocate Program helps resolve issues for long-term care residents and ensures they are treated with dignity and respect. Volunteers complete 32 hours of training, pass a certification exam, and provide critical support to residents, many of whom have no other advocates. More volunteers are needed. Learn more about this program by calling 609-826-5053 or emailing volunteer@ltco.nj.gov.