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NJ Long-Term Care Ombudsman

Protecting and Advocating for the Elderly

The New Jersey Long-Term Care Ombudsman (NJLTCO) protects the rights and ensures the health, safety, and welfare of New Jersey residents aged 60 and older living in long-term care facilities. NJLTCO investigates complaints about residents' rights and welfare, including anonymous reports. 

Common Resident Concerns Addressed by NJLTCO:

  • Violations of residents' rights or dignity
  • Physical, verbal, mental, or financial abuse; neglect; or unreasonable confinement
  • Poor quality of care, including inadequate hygiene or slow response to requests
  • Improper transfers or discharges
  • Misuse of chemical or physical restraints

 

If you or someone you know in a long-term care facility has a concern, contact NJLTCO:

In emergencies, dial 9-1-1.

Volunteer Advocates: Safeguarding Seniors

NJLTCO’s Certified Volunteer Advocate Program helps resolve issues for long-term care residents and ensures they are treated with dignity and respect. Volunteers complete 32 hours of training, pass a certification exam, and provide critical support to residents, many of whom have no other advocates. More volunteers are needed. Learn more about this program by calling 609-826-5053 or emailing volunteer@ltco.nj.gov.

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