Compassionate – We care about others. We put ourselves in their shoes and have often walked in their shoes. We acknowledge others feelings, thoughts, and situations as we provide help and hope. We recognize that people in crisis are often frustrated and sometimes angry. We treat our consumers and one another with respect and non-judgement.
Accountable – We take responsibility for our services and staff. We execute programs and follow guidelines as directed by our partners. We report the deliverables in a timely manner. We welcome feedback and address areas of concern without defense.
Reliable – We respond when called upon. We are able to activate quickly during times of disaster. We are a trusted resource that is available at all times.
Ethical – We are honest and fair. We are responsible for knowing what is right. We make decisions based on what is right, regardless of the outcome.
Service Excellence – We aim to please with high standards of service. We operate our contact center and manage a resource database by following Inform USA Standards. We minimize your wait time to speak with a specialist. We maintain accurate data. We make finding the right resources easy. We seek systems and technology that consistently perform optimally.