Utility Assistance Programs

The utility assistance programs that are funded by the state and federal government were created to help low-income residents with their heating and medically necessary cooling bills. Some programs make provisions for emergency heating system services and emergency fuel assistance, while others enable home modifications that result in long-term energy savings.

The programs have income eligibility guidelines associated with them. These guidelines are based upon a figure known as the Federal Poverty Level. Set by the federal government each year, this figure reflects an annual income that is considered to be at the poverty level based upon the number of members in a family and the cost of living.

In many of the programs described below you will see references to the Federal Poverty Level as it relates to each program's income eligibility guidelines.

We have included a table at the bottom of this page that reflects the current Federal Poverty Level set for various family sizes. It includes figures for the different income eligibility guidelines set for each program.

Here's Utility Assistance at a Glance

Skip to the program of interest to you:
LIHEAP, USF, PAGE, TRUE, NJ SHARES, Lifeline, Winter Termination Program, NJ Comfort Partners, Weatherization Assistance Program

HEA - Home Energy Assistance Program

The Home Energy Assistance Program is federally funded and was created to help low-income residents with their heating and medically necessary cooling bills. Up to $2,000 in assistance is available to eligible households through LIHEAP (see below for details) and includes benefits to assist with heating bills and certain emergency needs. Additional funds may be available for medically necessary cooling assistance and heating repairs.

LIHEAP - The Low Income Home Energy Assistance Program

LIHEAP (the Low Income Home Energy Assistance Program)  is a federally funded program designed to help low-income families and individuals meet home heating and medically necessary cooling costs. The application period is from October 1 through April 30. Assistance is provided on a first-come, first-served basis so applicants are encouraged to apply as soon as they are eligible. If you are eligible to receive assistance for cooling costs you should apply for this benefit at the same time that you apply for help with heating costs because the application process closes on April 30 and after that date you will not be able to submit an application for assistance until the following year.

To be eligible for LIHEAP benefits, the applicant household must be responsible for home heating or cooling costs, with payments made either directly to the utility company or included in the rent; and have a gross income that falls at or below 200% of the federal poverty level. The tables below give specific gross income maximums for FFY 2017. Persons who live in public housing and/or receive rental assistance are not eligible unless they pay for their own heating/cooling costs directly to the fuel supplier. The amount of the LIHEAP heating benefit is determined by income, household size, fuel type, and heating region. The medically necessary cooling assistance benefit is set at $200, which is applied as a direct credit to an active electric account or issued as a single party check to the client.

An eligible household that heats with natural gas or electricity may have its benefits directly forwarded to its utility company. Eligible households heating with oil, propane or kerosene receive a two-party check in the name of the client and the fuel supplier. Households whose heating costs are included in their non-subsidized rent receive a single party check made out to the eligible client. A household receiving medically necessary cooling benefits also receives a single party check.

How to apply for LIHEAP - The entire application process including the completion of the application, its submission and all associated follow-up, is handled by the local application agency in your area. If you have questions about the program during a time when the agency is not open, dial 2-1-1 for information and assistance. We are open twenty-four hours a day, 365 days a year. Residents age 60 or over, or those who are disabled, are permitted to receive and return applications by mail. Others may only apply by mail if permitted by their local application agency.

If you received LIHEAP/USF last year, you are eligible to apply for the program through a process called recertification. The application for those eligible for this process is automatically started within the system. Applicants using the recertification process will be contacted by mail and asked to supply less documentation than new applicants must submit. You will need to bring a copy of the following:

    • documentation that will prove your household income
    • your current utility bill
    • documentation of any new household members
    • documentation which verifies that a previous household member is no longer in your household

If you have moved since your last application was submitted you will NOT be eligible for this streamlined process but instead will have to submit a new application.

If you are a new applicant or if you have moved since last year you will need to bring a copy of the following documentation with you when you go to apply for this program at your local application agency:

    • proof of income for every household member who is 18 years of age or older
    • social security card, letter from the Social Security Administration or social service agency
    • copy of your most recent utility bill
    • copy of your tax bill, mortgage, or rental lease

Learn more about LIHEAP and download an application online.
Download the Application Form, Instructions and Required Documents (PDF File) 
For more information you may call the toll-free LIHEAP hotline at 1.800.510.3102.

NOTE: Remember, all applications for this program must be submitted to your local application agency. Once your application is submitted it will be processed. If there is a problem with the application you will be notified by mail and you must contact the local application agency that originally submitted your application.

Maximum MONTHLY GROSS Income Eligibility Guidelines
Household SizeUSF
Program
LIHEAP
Program
1 $1,733 $1,980
2 $2,337 $2,670
3 $2,940 $3,360
4 $3,544 $4,050
5 $4,148 $4,740
6 $4,752 $5,430
7 $5,357 $6,122
8 $5,964 $6,815
9$6,570$7,509
10$7,177$8,202
11$7,784$8,895
12$8,390$9,589
For each additionaladd $606add $164
Source: DCA 8.22.16


Universal Service Fund (USF) Program

The Universal Service Fund (USF) program was created by the NJ Board of Public Utilities to help make natural gas and electric bills more affordable for low income customers. You may apply for assistance at any time of year.

The FFY 2017 LIHEAP application is also an application for the Universal Service Fund. You apply for two benefit programs at the same time. Eligible households receive a monthly credit benefit towards their gas and electric bills. The program is funded through the Societal Benefit Fund which is supported by rate payers.

To be eligible, a household's gross income must be at or below 175% of the Federal Poverty Level and pay more than 3% of its annual income for electric, or more than 3% for natural gas. If a household has electric heat, it must spend more than 6% of its annual income on electricity to be eligible. Benefits vary between $5/month to $150/month, not to exceed $1,800 a year. Payments are credited monthly to the utility accounts. No money is ever sent to clients. USF benefits are only available to customers of the seven regulated electric (energy) companies in New Jersey which are: New Jersey Natural Gas Company; Elizabethtown Gas Company; South Jersey Gas Company; Public Service Electric & Gas Company; Rockland Electric Company; Jersey Central Power & Light and Atlantic City Electric Company.

If you move, the USF benefits are stopped until you contact your new utility company and explain to them that you are receiving USF benefits. It is the responsibility of the new utility company to associate your USF benefits to the new account. Once this has been done your USF benefit level will be reevaluated. The level of benefits you receive may change because it is in part based upon the history of utility use in your new location.

Because the same application is used for LIHEAP and USF, the process and documentation required is the same. Review the application process noted above. For more information about USF, contact your local application agency, call 1.866.240.1347 or go to the state website.

USF Fresh Start

 If you have a balance of $60 or more on your energy bill as you enter the USF program, you may be eligible for additional benefits under the New Jersey Fresh Start Program. The Fresh Start Program is a component of the USF program and is only available during your first year of participation in USF. Fresh Start is a partnership between the customer and USF to forgive past due balances and improve your payment record. Participants must pay current USF-supplemented bill on time and in-full every month and after 12 months of full on-time payments, the pre-USF program overdue balance will be erased. If you are eligible for Fresh Start when you enroll in USF for the first time, you will be automatically enrolled by your energy company and will be sent additional information about how the Fresh Start program works. For more information call 1.866.240.1347.

Additional Information:

PAGE - (Payment Assistance for Gas & Electric) Program

The New Jersey Board of Public Utilities funds this program.The program is administered through the Affordable Housing Alliance (AHA). This annual program is intended to provide assistance to low-to-moderate income New Jersey residents who are struggling to pay their electric and natural gas bills.

 
Income Eligibility Requirements for the PAGE (Payment Assistance for Gas & Electric) Program
This table reflects Annual Gross Incomes.
Household SizeMinimum 
Annual Income
Maximum 
Annual Income
1$ 23,772$ 56,738
2$ 32,052$ 74,197
3$ 40,332$ 91,655
4$ 48,612$ 109,113
5$ 56,892$ 126,572
6$ 65,172$ 144,030
7$ 73,476$ 147,303
8$ 81,792$ 150,577
9$ 90,120$ 153,850

Source: email communication


To be eligible you must:

  • Be a homeowner or renter living in NJ
  • Currently receive gas and electric services from one of the following providers: JCP&L, PSE&G, Rockland Electric, Atlantic City Electric, NJNG, Elizabeth Gas, South Jersey Gas, or a third party provider who bills through one of these companies
  • Be facing a crisis situation that includes a documented notice that your gas/electric account is currently 45 days or more past due and/or have received a discontinuation notice
  • Demonstrate that 2 payments of at least $25 each have been made within the past 6 months onto the gas and electric account or one payment of $100 or greater within the past 90 days
  • Provide copies of all required documentation along with the application
  • Have not received LIHEAP assistance in the last heating season or USF in the last six months
  • Meet income eligibility requirements noted in the PAGE table above
  • Any household with assets of $10,000 or more in savings, stocks/bonds etc. will be considered ineligible for the program.

NJ 2-1-1 IS AN AFFILIATE AGENCY AND IS PROCESSING PAGE APPLICATIONS

Dial 211 or (877) 652-1148 to be connected to a NJ 2-1-1 PAGE call specialist who will review all of the eligibility criteria and required documentation with you and then either send you an application or instruct you on how to download it. Once you have completed the application, you will be asked to return it to our office mailing address (PO Box 346, East Hanover, NJ 07936) so that we can submit it on your behalf. If you prefer to submit an application in person you may make an appointment to do so at a local affiliate agency.  

To learn more about this program or process, dial 211 from any phone in New Jersey.


You can use any one of the following methods to apply for this program:

Documents you will need are listed on this page.

Begin the application process and find contact information for participating agencies.

To learn more call 732.982.8710 or visit the AHA PAGE website.

TRUE - (Temporary Relief for Utility Expenses) Program

The New Jersey Board of Public Utilities funds this program. The program is administered through the Affordable Housing Alliance (AHA). This annual program is intended to provide assistance to low-to-moderate income New Jersey residents who are struggling to pay their electric and natural gas bills.

 
Income Eligibility Requirements for the TRUE (Temporary Relief for Utility Expenses) Program
This table reflects Annual Gross Incomes.
Household SizeMinimum 
Annual Income
Maximum 
Annual Income
1$ 23,772$ 56,738
2$ 32,052$ 74,197
3$ 40,332$ 91,655
4$ 48,612$ 109,113
5$ 56,892$ 126,572
6$ 65,172$ 144,030
7$ 73,476$ 147,303
8$ 81,792$ 150,577
9$ 90,120$ 153,850

Source: email communication


To be eligible you must:

  • Be a homeowner or renter living in NJ
  • Currently receive gas and electric services from one of the following providers: JCP&L, PSE&G, Rockland Electric, Atlantic City Electric, NJNG, Elizabeth Gas, South Jersey Gas, or a third party provider who bills through one of these companies
  • Demonstrate past due balance (notification from utility company) and/or have received a disconnection notice and/or service has already been disconnected.
  • Demonstrate that 2 payments of at least $25 each have been made within the past 6 months onto the gas and electric account; at least one of those payments should have been made 15 days prior to the date of the application OR $75 in the past 90 days ($150 if applying for both gas and electric).
  • Must not be receiving HEA benefits within the current heating season. Must not currently be receiving USF benefits.
  • All required documentation must be provided with the completed application. Any applications that are missing any required documentation will NOT be processed.
  • Meet income eligibility requirements noted in the TRUE table above
  • Any household with assets of $15,000 or more in savings, stocks/bonds etc. will be considered ineligible for the program.

NJ 2-1-1 IS AN AFFILIATE AGENCY AND IS PROCESSING TRUE APPLICATIONS

Dial 211 or (877) 652-1148 to be connected to a NJ 2-1-1 TRUE call specialist who will review all of the eligibility criteria and required documentation with you and then either send you an application or instruct you on how to download it. Once you have completed the application, you will be asked to return it to our office mailing address (PO Box 346, East Hanover, NJ 07936) so that we can submit it on your behalf. If you prefer to submit an application in person you may make an appointment to do so at a local affiliate agency.  

To learn more about this program or process, dial 211 from any phone in New Jersey.


You can use any one of the following methods to apply for this program:

Documents you will need are listed on this page.

NJ SHARES

New Jersey Statewide Heating Assistance and Referral Energy Service, Inc. (NJSHARES) - is a non-profit organization which administers an energy-assistance program that assists households who do not qualify for federal or state energy programs and whose income does not exceed 400 percent of the Federal Poverty Level. Each client fills out an electronic application with the assistance of a local community-based organization. Applications are taken by more than 230 participating intake agencies at local sites throughout the state. Eligibility is determined by income and household size. The maximum grant awarded by New Jersey SHARES is $700 for heating and $500 for electric service. Clients heating with electric may receive up to $700 on their electric heat account. Grants are distributed year-round based on funding availability. 

Eligibility Guidelines for NJ SHARES
Applicants Must:

    • Reside in New Jersey
    • Be experiencing a financial crisis, such as a job loss or illness
    • Be behind on their energy bill, or need a fuel delivery
    • Have income over the limit for federal programs such as the Low Income Energy Assistance Program (LIHEAP) and state programs such as the Universal Service Fund (USF)
    • Have an income level that does not exceed 400% of the Federal Poverty Level
    • Have made a good-faith payment of $100 or more within 90 days of applying for NJ SHARES (for gas and electric customers; deliverable fuel customers are excluded from this rule) 

Guidelines for Senior Citizens and People With a Disability:

Applicants 65 years of age or older, with households of one or two members, will be eligible for NJ SHARES if the maximum household income is $70,000 annually or $5,833 monthly. Proof of age is required.

Applicants receiving Federal Social Security Disability (SSD) benefits, with households of one or two members, will be eligible for NJ SHARES if the maximum household income is $70,000 annually or $5,833 monthly. Applicants must show proof of Federal SSD benefit.

Required Documentation for NJ SHARES applications:
Documents should be furnished to the intake agency at time of application.

  • Proof of income (last four consecutive weeks prior to application date)
  • Proof of identification for all household members
  • Most recent energy bill
  • Signed and dated application

Download the NJ SHARES flyer.

To donate or apply for the New Jersey SHARES program, please call toll-free 1.866.NJSHARES (1.866.657.4273) or visit NJ SHARES
SUBMIT AN ONLINE APPLICATION
WHERE TO APPLY FOR NJ SHARES IN YOUR COUNTY

Get Help with your Phone Bill

Verizon's Communications Lifeline -  provides discounted local telephone service to low-income residents and seniors 150% or below FPL. For more information, call 1.888.337.3339.

NJ Shares Helps with Water Bills

New Jersey American Water (NJAW) - NJ SHARES administers the NJAW H2O Help to Others Program™. Customers who qualify may receive a grant of up to $500 and/or a discount on their monthly fixed service charge. Their Low Income Payment Program (LIPP) is designed to assist New Jersey American Water’s most economically challenged customers. This aid can be equivalent to as much as 20% of a customer’s monthly bill, depending on eligibility. For both programs, pplicants must be 200% or below FPL, made a good faith payment of $100 within 90 days of applying, and be at risk of shutoff. Applications are taken through the NJ SHARES agency network or online. For more Information, call 1.800.272.1325.

SUEZ Cares - NJ SHARES administers a water assistance program for Suez Water (formerly United Water) customers in need. There is no income guideline for the program. Customers must be experiencing a financial crisis, have to make a good faith payment of $20 within 90 days prior to applying to qualify for a maximum grant of $100. Applications are administered through the NJ SHARES agency network or online. Learn more and apply online here or call 1.888.942.8080.

Lifeline Program

This utility assistance program is designed to help eligible low-income senior citizens and people with disabilities. It offers $225 to persons who meet the PAAD (Pharmaceutical Assistance to the Aged and Disabled) eligibility requirements or who receive SSI. This includes utility customers as well as tenants whose utility bills are included in their rent. Lifeline benefits are provided only for electric and natural gas consumers. For more information about Lifeline visit the NJ Department of Health website or call 800.792.9745.

Winter Termination Program

This program is in effect from November 15 through March 15. The program prevents residential gas and electric customers who participate in the Lifeline, LIHEAP, USF, Work First New Jersey/Temporary Assistance to Needy Families (WFNJ/TANF), Federal Supplemental Security Income (SSI), or Pharmaceutical Assistance to the Aged and Disabled (PAAD), and those who are unable to pay their utility bills due to circumstances beyond their control such as unemployment or illness from having their gas or electric service disconnected during the winter months. The Program is administered by the Board of Public Utilities. To enroll in this program you must call your utility company and explain why you need this protection. For more information on the Winter Termination Program, call 800.624.0241.

NJ Comfort Partners

This program is designed to improve energy affordability for households who earn less than 225% of the Federal Poverty Level. This program objective is accomplished through the direct installation of energy efficiency measures, personalized customer energy education and counseling. Participants are asked to partner with the program to develop and carry out a household energy savings action plan. Program participants receive all efficiency measures and energy education services free of charge:

    • Direct installation of cost-effective energy efficiency measures in the home (determined on a home-specific basis) which can include: efficient lighting products; hot water conservation measures (water heater insulation, water heater pipe insulation and energy-saving showerheads and aerators); replacement of inefficient refrigerators; thermostats; insulation upgrades (attic, wall, etc.); blower-door guided air sealing; duct sealing and repair; heating/cooling equipment maintenance and other dwelling-specific measures
    • Comprehensive, personalized energy education and counseling

For additional assistance, call toll-free at 1.888.773.8326 or contact your local energy provider:

PSE&G: 1.800.915.8309
Jersey Central Power & Light: 1.800.207.9276 
Atlantic City Electric: 1.800.915.8309 
Elizabethtown Gas: 1.800.915.8309 
NJ Natural Gas: 1.800.915.8309 
South Jersey Gas: 1.800.915.8309
To file online, go to: http://www.njcleanenergy.com/residential/programs/comfort-partners/comfort-partners 

Households that receive USF, Lifeline and/or Pharmaceutical Assistance to the Aged and Disabled (PAAD) are also eligible.

The customer must also use the home as a primary residence and be the ratepayer of record with the electric or gas utility.

If your primary source of heat is oil, propane or kerosene, please contact the NJ Department of Community Affairs, Office of Weatherization at 1.800.510.3102 or call the County Weatherization office that serves your area.

Weatherization Assistance Program

This program provides free comprehensive energy conservation improvements to reduce residential heat loss and energy consumption. The LIHEAP application is also an application for the Weatherization Assistance Program and the Universal Service Fund (USF). You can apply for three energy benefit programs at the same time. Applicants for the Weatherization Assistance Program must have a gross annual income that falls below 200% of Federal Poverty Guidelines.

Find the Weatherization Manager in Your Area.

Transportation Options - If you need to use public transportation to get to the local application agency, use NJ Transit's Trip Planner to find the best route. If you are disabled and cannot find accessible transportation or if you live in a part of the state that does not have adequate public transportation options, search for transportation resources at NJ Find A Ride.

2016/2017 Federal Poverty Table with Associated Percentages for Program Eligibility

This table reflects Annual Gross Incomes.

Household SizeFederal Poverty Level175% of Poverty Level200% of Poverty Level225% of Poverty Level400% of Poverty Level
1 $ 12,060        $ 21,105 $ 24,120         $ 27,135 $ 48,240        
2 $ 16,240         $ 28,420 $ 32,480 $ 36,540 $ 64,960
3 $ 20,420         $ 35,735 $ 40,840         $ 45,945 $ 81,680        
4 $ 24,600 $ 43,050        $ 49,200 $ 55,350         $ 98,400
5 $ 28,780 $ 50,365 $ 57,560 $ 64,755 $ 115,120
6 $ 32,960 $ 57,680 $ 65,920 $ 74,160       $ 131,840
7 $ 37,140 $ 64,995 $ 74,280 $ 83,565 $ 148,560
8 $ 41,320 $ 72,310 $ 82,640 $ 92,970 $ 165,280
each additional household member $ 4,180 $ 7,315 $ 8,360 $ 9,405 $ 16,720
 

Source: http://aspe.hhs.gov/poverty-guidelines 8.28.17


Research Sources Include:

http://www.njpoweron.org
http://www.ahanjtrue.com/index.html
 
http://www.njcleanenergy.com/residential/programs/comfort-partners/comfort-partners
http://www.nj.gov/dca/divisions/dhcr/offices/energy.html
http://www.state.nj.us/bpu/assistance/programs/index.html
http://www.state.nj.us/dca/divisions/dhcr/offices/localagencies.html 
http://www.njshares.org
http://njcleanenergy.com/ 
http://www.newtanksnj.org/about_the_program.aspx 
http://www.njcleanenergy.com/residential/programs/home-performance-energy-star/benefits-and-incentives
http://www.njcleanenergy.com/files/file/Residential%20Programs/HP/NJIncomeQualifiedHomePerformanceGuidelines.pdf
http://www.njeda.com/web/Aspx_pg/Templates/Pic_Text.aspx?Doc_Id=411&midid=1027&menuid=1027&topid=1018 

Tables updated as indicated. Information will be updated as data becomes available.


Page last modified/reviewed on August 28, 2017

If you know of additional resources that would be appropriate to include in this section, please let us know by contacting us via e-mail at info@nj211.org

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