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NJ 2-1-1 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need, empowers those who reach out to us to take the next step toward self-sufficiency.
The 2-1-1 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Washington DC and Puerto Rico who have access to community resources by dialing 2-1-1.
NJ 2-1-1 is free, multilingual, confidential and always open. We are an equal-opportunity employer.
The NJ 2-1-1 Supervisor oversees daily call center operations for the NJ 2-1-1 programs. Primary responsibilities include staff supervision; ensuring staff compliance with all program related SOPs; responding to escalated issues; monitoring calls and providing feedback and coaching to Call Specialists to ensure quality service delivery; monitoring call floor activity and responding in real time to fluctuations in call volume and staffing.
Read more about this position, required qualifications, and how to apply here.