Career Opportunities

NJ 2-1-1 is a non-profit and nationally accredited information and referral service that began in 2002 when the United Ways of New Jersey spearheaded efforts to give people-in-need a central location to call when looking for health and human services. Statewide coverage began in 2005. Supported by United Ways of New Jersey, state and local government, and private philanthropy, we help people find solutions to the challenges they face by connecting them with existing services. Providing this vital connection at a time of need, empowers those who reach out to us to take the next step toward self-sufficiency.

The 2-1-1 movement is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Washington DC and Puerto Rico who have access to community resources by dialing 2-1-1.

NJ 2-1-1 is free, multilingual, confidential and always open. We are an equal-opportunity employer.

Current Job Openings

Help Center Manager

The NJ 2-1-1 Help Center Manager oversees the daily help center operations of 60 plus staff members. Primary responsibilities include efforts to ensure key performance indicators and customer satisfaction levels are consistently achieved, through the monitoring and maintaining of the staffing schedule and the ongoing development of staff to ensure that they are consistently prepared to respond to the needs of the organization and NJ 2-1-1 callers.

Read more about this position, required qualifications, and how to apply here.

Training and Quality Assurance Manager (TQAM)

The TQAM will be responsible for the creation, development and implementation of quality learning programs for 2-1-1 staff and the NJ 2-1-1 lines of business. This will be done using diversified methods including, but not limited to, in-classroom training, e-learning, blended curriculum delivery, and individual delivery methodologies. In addition, the TQAM will oversee the quality assurance initiatives by identifying areas of quality improvement, performance improvement strategies and closely evaluating and analyzing the data of the various systems and staff.

Read more about this position, required qualifications, and how to apply here.

Page last modified/reviewed on June 27, 2017

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