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More About 2-1-1

2-1-1 is a universally respected and growing national model. Today there are over 190 million Americans in 45 states who have access to community resources by dialing 2-1-1. On February 10, 2005, New Jersey's 2-1-1 system was launched statewide.

There is a solid infrastructure in place. As a result, 2-1-1 is operational statewide by landline, cell phone and Internet. 2-1-1 Call Centers are united through a Virtual Private Network, utilizing broadband connections and a statewide host server for database integration. The system is handling over 150,000 inquiries.

2-1-1 is managed by the NJ211 Partnership, a subsidiary of the United Ways of New Jersey which, in 2002, was designated by the Board of Public Utilities as sole administrator. The United Ways of New Jersey work to improve lives by mobilizing the caring power of communities. By affording the leadership to make 2-1-1 available to New Jersey residents, they have made an impact.

Most recently, 2-1-1 demonstrated its value during a time of crisis. 2-1-1 was used as a portal for Hurricane Katrina evacuees from the Gulf States seeking assistance with their relocation. Through 2-1-1, evacuees have been connected with Care Managers who make sure they are referred to the appropriate agencies and receive every service they require.

Concurrently, 2-1-1 is an effective management tool. The system generates real time data on requests, complaints, and services. Over time, 2-1-1 data will improve the quality of programs and services by making it possible to harvest essential information on resource allocation and use it for policy decision-making and budgeting.