Can't Dial 2-1-1?

Cell Phones

Contact Us

By Phone
877-NJ2114U (877-652-1148)

By Chat
Available 9:00am-9:00pm M-F

By Email
info@nj2-1-1.org 

Currently 2-1-1 is accessible for callers with T-Mobile, Cingular/AT&T and Sprint/Nextel (Embarq) and Verizon cell phone service. We are working with other cell phone service providers to program access to 2-1-1 and hope to have it completed by the end of the year. AT&T mobile phone users experiencing a problem are encouraged to call the AT&T National Compliance Center at 800-635-6840. They will issue an immediate trouble ticket to repair the routing. When calling the NCC make sure you have your AT&T ten-digit mobile number, the location the call was made from and the time and date of the call handy. You can also reach 2-1-1 by dialing 877-NJ2114U (877-652-1148). Please contact us at info@nj2-1-1.org or complete this form so that we may follow-up with your cell phone carrier.

2-1-1 Calls from Work

Locations Agencies, Government Entities and CompaniesIf you are unable to access 2-1-1 from your work phone talk with your technical/communications department to request 2-1-1 dialing access. 2-1-1 is a new dialing code so phone systems at agencies, government entities and companies will have to change the permissions in the phone system to allow employees to dial 2-1-1. Until it is corrected, you can reach 2-1-1 by dialing 877-NJ2114U (877-652-1148). Report the problem here and we may be able to help you get it resolved. 

2-1-1 Calls from Home

If you are unable to access 2-1-1 from home you may be experiencing one of the following situations: 

  • You receive phone service from a small telecom company that has not yet programmed 2-1-1 as part of the service. If you fill in this form we will request 2-1-1 service for your phone. Until this situation is corrected you can reach 2-1-1 by dialing 877-NJ2114U (877-652-1148).
  • Your service is provided through VOIP (Voice Over Internet Protocol) through a cable company. Some VOIP providers, Vonage for example, give their customers full access to 2-1-1 service. Others, like Optimum, only provide access to 2-1-1 upon customer request. They will not accept trouble reports from 2-1-1 on your behalf. The best way to correct the problem is to call your service provider's customer service line and report that you can not dial 2-1-1. Also, fill in this form so that we can attempt to place a report on your behalf. Until the problem is corrected you can reach 2-1-1 by dialing 877-NJ2114U (877-652-1148).

2-1-1 Calls from Payphones

2-1-1 was previously used by payphone providers as a way for callers to receive a refund for money lost while trying to place a call at a pay phone. Some payphone service providers may not have yet programmed calls to route to 2-1-1. If you are unable to connect to 2-1-1 using a payphone please write down the number of the payphone and fill in this form located here so we can resolve the problem. There is a fee to call 2-1-1 from a payphone. Until this situation is corrected you can reach 2-1-1 by dialing 877-NJ2114U (877-652-1148).

If you cannot reach 2-1-1 and are in need of immediate assistance, call 877-NJ2114U (877-652-1148) or initiate a LIVE CHAT, to connect with a caring professional who knows community resources and can make help happen.




Page last modified/reviewed on May 16, 2016

If you know of additional resources that would be appropriate to include in this section, please let us know by contacting us via e-mail at info@nj211.org

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