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2-1-1 is a universally respected and growing national model. Today there are over 285 million Americans covering all 50 states plus Washington DC and Puerto Rico who have access to community resources by dialing 2-1-1.
On February 10, 2005, New Jersey's 2-1-1 system was launched statewide. With a solid infrastructure our phone number (211) is operational statewide by landline, cell phone and Internet. From July 1, 2014 through June 30, 2015 our call center staff responded to over 200,000 callers. More than 220,000 people visited our website where they were free to read our content pages and learn about the programs that may be of assistance, and search our resource database to find local services.
In our state the 2-1-1 system is managed by the NJ 2-1-1 Partnership, a subsidiary of the United Ways of New Jersey which, in 2002, was designated by the Board of Public Utilities as sole administrator. The United Ways of New Jersey work to improve lives by mobilizing the caring power of communities. By affording the leadership to make 2-1-1 available to New Jersey residents, they are making an impact on lives every day.
NJ 2-1-1 can help you find solutions to personal needs by informing you of resources in your community like day care facilities, shelters, affordable housing units, social services, employment training programs, senior services, medical insurance, and more. Learn about our resource database, call center and website.
Repeatedly, 2-1-1 demonstrates its value during times of crisis. Our staff works closely with government officials, voluntary organizations throughout the state, and 2-1-1 centers in other areas. In times of disaster, NJ 2-1-1 plays a critical role in bringing information to the people most affected by the event and relaying the needs of callers back to government officials and first responders who are in a position to help.
Concurrently, 2-1-1 leads to government efficiencies and is an effective management tool. Our centralized system and knowledgeable, compassionate staff make finding established resources in our state easier for individuals, helping professionals, and government employees. Additionally, our call staff keeps track of the needs our callers communicate. By doing so, the system generates real time data on requests, complaints, and services. Over time, 2-1-1 data will improve the quality of programs and services by making it possible to harvest essential information on resource allocation and use it for policy decision-making and budgeting.