Our Work | Who Is Using 2-1-1 | 211 & Local Government | 211 & 911 | 211 Disaster Response

2-1-1 is a free, statewide system designed to connect people in need of assistance with service providers who can help, while adhering to standards and procedures that focus on compassionate concern and client-driven response. You can expect to find the following:

• 24 hour coverage, seven days a week
• Toll-free access for callers
• Computerized database with data collection capabilities that provides current information on state and local community resources
• Disabled and multi-lingual accessibility
• Client Resource Specialists who have been trained to provide compassionate care with the goal of helping every client develop a realistic action plan and find solutions

2-1-1 Call Centers are staffed by people who care and who want to help. Client Resource Specialists will:

• Assess a caller's needs
• Research to find answers to questions
• Determine eligibility for services
• Direct the caller to the appropriate service provider(s)
• Follow up with callers to ascertain whether or not their needs were met or if additional assistance is necessary