Accurate information, respectfully and courteously conveyed, often means the difference between getting the help needed and feeling lost and powerless.
2-1-1 is built on the principles of outstanding customer service, the result being:
- a system at the fingertips of every resident
- a communications infrastructure
- enhanced professionalism and performance standards
- help navigating the complexities of the health and social services system
- an increased capacity to make connections
- better conclusions about critical community needs and the ability of current services to address them
- shared resource information to build a statewide database
- a common means of measuring outcomes
- simplified access to information on volunteering and philanthropy
2-1-1 is cost-effective, high quality, personal, flexible and community-based.
Page last modified/reviewed on September 18, 2015
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