NJ Office of the Ombudsman for Institutionalized Elderly

Ombudsman Protects and Advocates on Behalf of Elderly

As aging occurs, issues often arise that concern the elderly, those who love them and those who provide necessary care. The NJ Office of the Ombudsman for the Institutionalized Elderly (OOIE) works to protect the rights and preserve the health, safety and welfare of New Jersey residents age 60 and older who live in long-term care facilities. All services are free and confidential.

The office serves multiple needs. Staff answer questions, and provide information. Officials also review proposals to withhold or withdraw life-sustaining medical treatment in end-of-life situations in long-term care.

The OOIE handles complaints concerning residents' rights and welfare as well. Anonymous complaints are accepted. The Office is empowered to conduct public and private hearings, subpoena documents or personal testimony and has full, unrestricted access to elderly residents and long-term care facilities. Every effort is made to resolve disputes. Complaints received by the Ombudsman's Office are assigned to a Field Investigator who will make an unannounced visit to the facility and conduct a complete review of the facts, obtain records and interview residents and staff.

When necessary, substantiated complaints are referred to the appropriate county prosecutor or state licensing agency. For instance, the Office refers concerns to the state Department of Health, which licenses long-term care facilities. The Office also refers concerns to the Office of Medicaid Fraud in the NJ Department of Law and Public Safety and boards and committees that oversee professional licenses for health care and other professionals.

Examples of residents' concerns that the OOIE will respond to include:

  • Violation of residents' rights or dignity
  • Physical, verbal or mental abuse, deprivation of services necessary to maintain residents' physical and mental health or unreasonable confinement
  • Poor quality of care, including inadequate personal hygiene and slow response to requests for assistance
  • Improper transfer or discharge
  • Inappropriate use of chemical or physical restraints
  • Financial exploitation

If you (or someone you know) lives in a long-term care facility and has a problem or concern, contact the OOIE at 877.582.6995. 

OOIE Fosters Change in Eldercare System

In addition to individual resident advocacy, OOIE seeks opportunities to bring about systems change on local, state, and federal levels.

Issues the OOIE is working on:

Improving Assisted-Living Facilities
Improving Nursing Home Care
Expanding Home Care
Your Care. Your Choice. - Information on advance care planning and end-of-life decision-making

Volunteer Advocates Help Safeguard Seniors

The Office of the Ombudsman is assisted in its advocacy by citizen volunteers. Each trained volunteer advocate visits an assigned facility for at least four hours per week. These dedicated volunteers look out for people living in long-term facilities, many of whom have no one else to help them. More volunteers are needed. Learn more about this program.

Download an application to become a Volunteer Advocate.

Call 609.826.5053 for more information.

Source: http://www.nj.gov/ooie/

Page last modified/reviewed on September 18, 2015

If you know of additional resources that would be appropriate to include in this section, please let us know by contacting us via e-mail at info@nj211.org

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