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National Resources for Military Personnel and their Families
Services and resources noted below are included on this page because they are provided by national organizations. Similar services may be offered by state or local organizations. Be sure to read the pages devoted to state and local military assistance resources.
Military One Source is a comprehensive resource web site and helpline that provides extensive resource information and publications on family life, deployment, benefits as well as three types of short-term, non-medical counseling services for active-duty, Guard, and Reserve members and their families through face to face, telephone and online consultations.
If you would like to contact a Military OneSource consultant for assistance with a particular issue, please use the phone numbers below or go to the Military One Source website to access the online tools.
• Stateside: CONUS: 800.342.9647
• TTY/TDD: 866.607.6794
Military OneSource is once again offering a free, electronic tax filing service. If you are eligible under the Military OneSource program, you can complete, save, and file your 2013 federal and up to three state returns online for free.
Learn more about this service.
Army One Source provides resource information on family readiness, benefit and entitlement programs along with the most current information available to assist active-duty, guard or reserve members their family. Learn more about the services provided here or call 877.811.ARMY (2769).
The National Resource Directory is a web-based network of care coordinators, providers and support partners with resources for wounded, ill and injured service members, veterans, the families of the fallen and those who support them. The directory offers more than 10,000 medical and non-medical services and resources to help service members and veterans achieve personal and professional goals along their journey from recovery through rehabilitation to community reintegration.
Family Morale, Welfare and Recreation
Military4Life is a website for men and women in uniform and their families. It outlines the latest military discounts, online bargains, and offers and includes a wide assortment of military discounts and other online bargains that you cannot afford to miss.
Army Morale, Welfare & Recreation is a comprehensive network of support and leisure services designed to enhance the lives of soldiers (active, Reserve, and Guard), their families, civilian employees, military retirees and other eligible participants.
The Navy Morale, Welfare and Recreation Division administers a varied program of recreation, social and community support activities on U.S. Navy facilities worldwide. The programs provide active-duty, reserve and retired Navy personnel and their families with sports and physical fitness activities, child development and youth programs, and a variety of food and beverage services.
National Programs offering Focused Resources
The Defense Centers of Excellence provides advocacy services to active military, veterans, and families of active military and veterans. Services include advocacy, specialized information and referral, and veterans benefits assistance. Services are targeted to individuals dealing with mental health issues and traumatic brain injuries. The Center, located in Rosslyn, Virginia provides services free of charge and has no geographic restrictions. To learn more call their Service/Intake and Hotline at 866-966-1020.
The Support Line provides information on VA/ community caregiver support resources and "warm" referral to dedicated Caregiver Support Coordinators located in every VA Medical Center; emotional support for the caregiver is an integral component of this service. The National Caregiver Support Line is also available to respond to inquiries about the caregiver benefits associated with Public Law 111-163, Caregivers and Veterans Omnibus Health Services Act of 2010.
National Caregiver Support LIne
The Department of Veterans Affairs (VA) has opened a toll-free National Caregiver Support Line. The support line serves as a primary resource/referral center to assist caregivers, veterans and others seeking caregiver information to help in the care of our nation's veterans. Calls to the National Caregiver Support Line are answered by VA employees who are licensed clinical social workers.
Open Monday through Friday 8:00 a.m. to 11:00 p.m. and Saturday 10:30 a.m. to 6:00 p.m. Eastern Time, the National Caregiver Support Line toll-free number is 1-855-260-3274. Learn more.
VeteranCaregiver Fosters Connections
VeteranCaregiver (VCG) has provided strong public and private peer support for Caregivers and for "singleton" Veterans without Caregivers. While VeteranCaregiver is initially an online peer program, what goes on behind the scenes is off-line and personal. VCG has helped resolve hundreds of frustrating situations including emergency funds, crisis assistance, suicide and mental health spirals, and family relationship matters, including children. The VeteranCaregiver website is focused on helping you make connections with others who are similarly situated. Take a tour.
The U.S. Department of Labor has devoted a portion of their website to VETS Veterans' Employment and Training Servicestating that the focused pages "Proudly Serves Veterans & Service Members!" You will find resources and expertise to assist and prepare veterans to obtain meaningful careers, maximize their employment opportunities, and protect their employment rights. Visit their website for further information or call 866.487.2365 (TTY: 877.889.5627).
Family Assistance for Military Personnel
The VFW National Home for Children serves American servicemen and women by providing help and resources to their families. Located in Eaton Rapids, Michigan, but serving the entire country, the VFW National Home for Children has been a safety net for the families of our nation’s veterans and active duty military since 1925.
The National Home’s Military Family Program assists the children, or spouse with children, of active-duty military, National Guard, and Reserves during a period of deployment. If the “family plan” falls through, National Home for Children can provide a temporary safe, secure and loving home to children or spouses with children during deployment on its village like campus of homes. Many other support programs are offered.
To learn more about the Military Family Program or any of the other programs please visit their website or call the National Home Helpline at (800) 313-4200.
Programs for Veterans who are Homeless or in Danger of Becoming Homeless
The VA has a National Homeless Call Center that is available throughout the year at any time of day or night. The number is 1-877-4AID VET (1-877-424-3838). This free service will provide information on VA homeless programs and mental health services in your area and help you get connected to the nearest Homeless Point of Contact at your closest VA facility.
The VA works with local partners to provide a broad array of services, including
- Prevention services so Veterans and their families don't fall into homelessness and those that do are rapidly re-housed
- Access to safe, stable, affordable permanent housing
- Short term housing options for those who need a safe place to stay while a permanent solution is found
- Supportive services so Veterans have help securing housing and have the support they need to stay housed
- Healthcare and dental care programs
- Easy access to mental health, substance abuse, and dual diagnosis treatment services for those who need it
- Vocational training and employment services to get Veterans
back to work
- Benefits and income support for Veterans who have earned them
To learn more about this program visit the Homeless Veterans Website where you will also have access to a confidential chat option or call the hotline at 1-877-424-3838. Download the Helping Homeless Veterans brochure.
Supportive Services for Veteran Families (SSVF)
Under the SSVF program, Veteran Affairs awards grants to private non-profit organizations and consumer cooperatives that can provide supportive services to very low-income Veteran families living in or transitioning to permanent housing. Agencies that are awarded funds through this program then provide eligible Veteran families with outreach, case management, and assistance in obtaining VA and other benefits, which may include:
- Health care services
- Daily living services
- Personal financial planning services
- Transportation services
- Fiduciary and payee services
- Legal services
- Child care services
- Housing counseling services
In addition, agencies may also provide time-limited payments to third parties (e.g., landlords, utility companies, moving companies, and licensed child care providers) if these payments help Veteran families stay in or acquire permanent housing on a sustainable basis. Find out about local SSVF programs.
Mortgage Assistance for Military Personnel
Mortgage payment relief and protection from foreclosure is provided to active military personnel and reservists through the Service-members Civil Relief Act (SCRA). To be eligible for this program you must have had mortgage commitments before enlisting or being called to active duty. Reservists, guardsmen and other eligible service-members should contact their lenders and other creditors and provide documentation that they have been called to active duty and are eligible for certain relief under the SCRA. To learn more about this program you can call 800-CALL-FHA (225-5342). Learn more.
Social Security Benefits Expedited
Military service members receive expedited processing of their disability applications from Social Security. Under an agreement initiated by Social Security, the Department of Defense transmits information that allows Social Security to quickly identify military personnel injured in Operations Enduring Freedom and Iraqi Freedom.
The expedited process is available for any military service member who becomes disabled during active duty on or after October 1, 2001, regardless of where the disability occurs. Depending on the situation, some family members of military personnel also may be able to receive benefits, including dependent children and spouses.
If you, or someone you know, was wounded while on active duty in the military, find out more about what Social Security can do for you by visiting the website that was designed specifically for wounded veterans.
Download this fact sheet for more information on the subject:
Disability Benefits for Wounded Warriors
Mental Health and Emotional Resources
Military Pathways Provides Anonymous Assessments
This free, online mental health screening tool provides anonymous mental health and alcohol self-assessments for family members and service personnel in all branches including the National Guard and Reserve. The self-assessments are a series of questions that, when linked together, help create a picture of how an individual is feeling and whether they could benefit from talking to a health professional.
The primary goals of the program are to reduce stigma, raise awareness about mental health, and connect those in need to available resources. The self-assessments address depression, posttraumatic stress disorder (PTSD), generalized anxiety disorder, alcohol use and bipolar disorder. After an individual completes a self-assessment, s/he is provided with referral information including services provided through the Department of Defense and Veterans Affairs. Learn more.
Vets4Warriors Connects Military Personnel with Someone who has Been There
Call 1-855-VET-TALK (1-855-838-8255) - This 24-hour peer support line is staffed by Veterans of the United States Military who are committed to helping the men and women who are currently serving or have served in the National Guard and Reserve. While their mission is to serve military and Veterans, they are a separate organization outside of the military and apart from the Veterans Administration. Calls and emails are not discussed with the military, the VA, or anyone else. All conversations are completely confidential and, if you choose, you may remain anonymous.
The Veterans Crisis Line connects Veterans in crisis and their families and friends with qualified, caring VA responders through a confidential hotline, online chat, and text-messaging service. Veterans and their families and friends are encouraged to call 1-800-273-8255 and Press 1, chat online, or text to 838255 to speak with qualified VA professionals 24 hours a day, 7 days a week, 365 days a year. Visit the Veterans Crisis Line website for information on signs of crisis and a self-check quiz; a resource locator to find support; materials such as posters and flyers to download and distribute and more.
National Alliance on Mental Illness Focuses on Providing Veteran Resources
NAMI, the National Alliance on Mental Illness, is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.The NAMI website hosts a Veterans Resource Center where visitors will find information about treatment programs for military personnel and their families suffering from Post Traumatic Stress Disorder (PTSD) and related conditions; bereavement classes; and other support services for children and families of military personnel.
NAMI has partnered wth the VA to bring their Family-to-Family Education Program (FFEP) to veterans' families in an effort to address PTSD and the increased risk of suicide veterans and family members often face. This partnership between NAMI and the Veterans Administration is bringing the free, 12-week course to families of veterans across the country. The three-year agreement was recently renewed because "there was such a positive response to a previous session that families asked for more," according to the VA. Learn more about FFEP.
Resources for Survivors
Survivor Outreach Services is the official Army program designed to provide long-term support to surviving families of fallen soldiers. This site provides detailed information on topics most often requested by fellow Survivors including information regarding benefits and entitlements, governmental and non-governmental resources, important legislative news, Survivor Outreach Services support office locations, and more. You can contact them by phone at 855.707.2769 or by email.
Need Help? – Dial 2-1-1
You are encouraged to dial “2-1-1” 24 hours a day, seven days a week if you need help in understanding and finding available assistance services. Language translation and TTY services are offered to any caller. You can also search our database for services in your local community or Chat Live with an experienced community resource specialist. 2-1-1 will help identify with you the best local resources to fit your individual needs during times of financial distress or for life’s everyday situations. This service is FREE of charge and is supported by local United Ways of New Jersey and NJ state government.
If you know of additional resources that would be appropriate to include in this section, please let us know by contacting us via e-mail at firstname.lastname@example.org.
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Page last modified 7.15.14