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The information found on this webpage is for those individuals and families in communities across Puerto Rico and the U.S. Virgin Islands who were impacted by Hurricane Maria.
Apply for Assistance or call 1-800-621-3362.
Download the FEMA App, available for Apple, Android, and Blackberry mobile devices.
Cell Phones: No Cost Roaming Charges
All Cellular Service customers, in both Puerto Rico and the U.S. Virgin Islands, will have service upon the first roaming partners availability.
Service providers will not be charging additional roaming charges in the areas at this time. Please check with your service provider for the date "roaming" charges will be reinstated.
If you are having difficulties "roaming" on your cellular device, simply 'reset' the phone by turning it all the way off for a few seconds. Once you turn your device back on, you should be able to 'roam' freely.
Disaster Recovery Centers
Visit our Disaster Recovery Center (DRC) page to find more information on where to locate a Disaster Recovery Center location near you.
Individual Assistance (IA)
FEMA offers Individual Assistance (IA) after a disaster to help you begin your recovery. Look at the steps and options available.
The New Jersey Department of Human Services, Division of Family Development has developed a list of resources offering assistance to all 2017 impacted hurricane evacuees. Find out more information about those resources here.
Find out more information about where you can access assistance and support in New Jersey with our Hurricane Maria Resource Guide.
The Emergency Prescription Assistance Program (EPAP) provides an efficient way for community pharmacies to process claims for prescription medications, vaccines, and limited Durable Medical Equipment (DME) provided to individuals who are from a disaster declared area declared by the president and who do not have any form of health insurance coverage. Find out more information and eligibility criteria here.
The Federal Department of Health and Human Services (HHS) Assistant Secretary for Preparedness and Response (ASPR) is implementing a new Emergency Prescription Assistance Program (EPAP) in response to the devastation caused by Hurricanes Irma and Maria in Puerto Rico.
Assistance for evacuees relocating to the Atlantic, Camden, Cape May, Gloucester, Salem, and Vineland areas, click here.
To find a shelter, visit the FEMA Evacuee Hotels website to find a list of currently operating shelters.
FEMA is offering the Transitional Shelter Assistance (TSA) program to Puerto Ricans who are unable to return to their homes because they are displaced as a result of Hurricanes Irma and Maria. Transitional Sheltering Assistance allows eligible applicants to shelter in a hotel or motel, for a limited period of time, as a bridge to intermediate and longer-term housing. FEMA pays all costs for rooms and taxes through direct payments to participating hotels and motels. FEMA is available 24/7, toll-free at 800-621-3362.
Following events like Hurricane Maria, we understand that communications networks are not always operational. As communications are restored, there are numerous options for survivors, friends, and family members to search for loved ones. Survivors with internet access are encouraged to connect with friends and family members via social media platforms.
The American Red Cross
The American Red Cross Safe and Well website allows individuals to register themselves as safe or search for loved ones. The site is always available, open to the public, and available in English or Spanish.
Registrations can also be completed by texting SAFE to 78876. Messages exist in both Spanish and English.
To speak with someone at the American Red Cross concerning a missing friend or relative who has a serious, pre-existing health or mental health condition, please contact 1-800-723-2767.
The American Red Cross Emergeny App features an 'I'm Safe' button that allows users to post a message to their social accounts, letting friends and family know they are out of harm's way. The app can be downloaded for free in app stores by searching for 'American Red Cross' or by texting 'GETEMERGENCY' to 90999.
National Center for Missing & Exploited Children
Anyone who finds a child who may be separated from parents or caregivers, please contact the local police and enter basic information and/or a photo into the National Center for Missing & Exploited Children's Unaccompanied Minors Registry. If you do not have access to the internet, please call 1-866-908-9570.
Information for Tourists
Any tourists requiring transport off the islands should contact the U.S. Virgin Islands Department of Tourism at 340-772-0357 or visit the website for additional information.
The Puerto Rico Tourism Company has set up a hotline at 877-976-2400 for people staying at hotels.
The Puerto Rico Federal Affairs Administration directed those seeking information or assistance to call 202-800-3133 or email email@example.com.
Additional Information for the U.S. Virgin Islands is available at the following locations:
In the aftermath of Hurricanes Irma and Maria, The Commonwealth of Puerto Rico has established a website whereby financial donations can be made to support recovery operations.
The United Way of the U.S. Virgin Islands has established a Hurricane Irma & Maria Relief Fund. Donations can be made online.
The United Way Worldwide has created a Puerto Rico Hurricane Relief Fund that you can donate to here.
When a disaster strikes in America, FEMA looks to support survivors and first responders in communities all across the country. FEMA is currently seeking talented and hard-working people to support the hurricane response and recovery efforts. Find more information on joining the Hurricane Workforce.
Catholic Charities Diocese of Camden has set up a Hurricane Maria Relief Hotline. They can be reached at 856-342-4073 or email at firstname.lastname@example.org.
The United Nations Children's Fund (UNICEF) is providing immediate support to children affected by Hurricane Maria, 90% of every dollar spent goes directly to helping children.